Ray White Balmain strives to bring the best home loan services to people within the community and its nearby areas. We want to find ways to help people reach their dreams of becoming a homeowner and many more. That’s why we want to hear from our clients about their experiences and what we can do to make them better.
At the Ray White Group, we love to hear your feedback – whether you have a compliment or a complaint, we want to know about it! We consider feedback as a gift. That’s why we need to know what’s on your mind so that we can use it to improve our service. Your thoughts and opinions motivate us to learn and develop new ways to help you with your home loan queries.
Feedback is an excellent way to get a sense of commitment and interactivity. It allows us to gauge our current performance level and know what we need to do to excel even more. We highly value your points of view about our service. It allows us to see what we can change and what we need to focus on to deliver the best results.
We understand how valuable feedback is when it comes to improving our services. That’s why we listen to our customers, and you can trust that we’ll take your feedback on board. We take pride in what you think we do well, and we learn from what you think we could do better.
Same with receiving positive feedback, we also put utmost importance on complaints. Rest assured that we’ll never turn a blind eye to any inconvenience you may have experienced while you’re with us.
We understand how frustrating it can be. So, we’ll do everything we can to ensure that we handle your concern in the most efficient way possible. With Ray White Balmain, we always put our customer’s welfare into consideration.
If you feel we haven’t delivered on what we promised, please let us know and we’ll start an investigation for you. We take all concerns seriously and every complaint is considered carefully.
We’ll let you know what we’re doing about your complaint as soon as possible, aiming to be in touch with you within the next business day. Our corporate team underwent extensive training to guarantee that you’ll only get the best service that you deserve.
We deeply value your business with us. That’s why we’ve made things easier for you to file your feedback anywhere you may be. Rest assured that it will be escalated to our corporate team for further attention. Just click on the link below and complete the online form – it’s as easy as that!